TERMS OF SERVICE :
Natho’s Subs is a multi reseller, to purchase any of our products/services (subs) you must agree to the following terms of service (TOS):
1: Sorry there’s usually no refund as we can’t get refunded back from the supplier once an account has been created. If you have issues we will try our best to assist, if this is an issue your end for example your box breaks our no refund policy still applies. If this is an issue our end we will then either refund or offer an alternative sub. If you order the wrong sub by mistake (even though you shouldn’t as you have to tick a box confirming it’s correct during the checkout process) we might be able to help but there will likely be a fee to swap this over.
1.1: Invoices are generated automatically by the system 5 days before they are due.
1.2: Payment for subs is via the mynatho client area, we currently accept credit / debit card & Bitcoin / Bitcoin cash.
1.3: Payment via Bitcoin / Bitcoin cash is a manual process you’ll be notified when you have an invoice due in your client area. Please login to your mynatho client area, click the invoice and pay it. (Please note it might take a few hours to update on the system at times so please only pay it once) We can also accept payment via Credit/Debit card securely through our mynatho website. If you have previously used your card with us the system will attempt to take payment for any due invoices in your account automatically a few days before your due date. This can be disabled if you send a ticket, manual payment would be needed then via the invoice. If your payment card fails for whatever reason the system will automatically cancel the invoice and you’d need to order again or open a ticket.
1.4: If you wish to cancel your sub please request this by clicking subs in the mynatho client area then the relevant sub then the red Request Cancellation button. If you choose immediate your sub will be terminated before your expiry date. If you choose end of billing period you can continue to use your sub until your expiry date. Please remember to do this at least 7 days before your sub is next due as we are unable to refund subs if payment is taken but might be able to credit you so the next invoice is marked paid automatically.
1.5: If you chargeback your account any subs / services you currently have with us will be terminated without notice and potentially without a refund. You will also be blocked from our service in the future too. Please open a ticket if you have any issues and we will always help as soon as we can.
1.6: We will try to keep your price the same for your sub each time you renew, occasionally this might not be possible though if costs increase from the provider for example and we lose money. If this happens you’d be charged the new price for your sub and it’ll be shown on your next invoice. If you aren’t happy with the new price (if any increase it’ll only be around 50p monthly and £1-£2 quarterly) you are able to cancel from your client area or swap sub by cancelling existing and ordering a new one or by opening a ticket.
2: With all services like this it's never 100% so at times channels on any of our subs may have issues or stop working. These will be fixed asap so there is usually no need to report them. If a channel has been down a long time please feel free to mention it via ticket and we can find out what’s happening. If there’s no source available it’ll likely be removed. Channel lineup can change anytime so please don't purchase just for one or a few channels.
2.1: Currently with our subs you will likely need a vpn. The providers are always looking for ways to overcome this but more recently it’s been difficult to sort, a vpn is a good idea to have anyway as your isp can’t see any activity as it’s encrypted. We have always used one for many years and recommend you do the same aswell for peace of mind when viewing.
3: Sorry subs cannot be swapped to another sub if you change your mind, you’d need to cancel at end of billing period and order a new one from the website.
4: Support is not 24/7. It is recommended to use telegram (a free app) to request support as we have volunteers who can help if it’s not account related (for example how to setup an app) If you need to send a ticket we will respond when possible & will keep you informed on any updates with your ticket. Our more active hours are pm (uk time) if you contact us during am Hours at times there may be a much longer wait for a response to your ticket. (Please note: occasionally we might need to escalate your support request which could take even longer)
4.1: Our subs potentially are compatible with many devices for example: Android Phones/Boxes/Tablets, iPhones/iPads, Smart TVs. Mag Boxes. Etc. However we won’t officially support you with all these due to many complications, you are welcome to try them if you’d like and there is likely a YouTube video or google article that can help. Please see 4.2 below for apps we will offer support with via ticket. At times you might need to swap to another one of our apps as occasionally there could be issues with the one you use, we now offer various android apps to choose from for this reason, we would recommend you buy a firestick (often in the sale at amazon etc for around £30) for the best experience as they seem to work best instead of things like smart iptv app on TVs etc and can easily install a vpn on a firestick too.
4.2: We will try support you with the following apps/devices however these are 3rd party and we might not be able to help if a certain feature doesn’t work for example, upon testing they seem to work good however if any issue on your setup please try another app. The apps we have to download are: Xciptv, purple player, smarters, and implayer. These are all hardcoded meaning you just need to type your username and password (username is your email on fh and anova if you have a username line & not Mac) however some apps (xciptv) you might need to select the server these are A for Anova, F for FH, M for Mercury, J for Jupiter & V for Venus.
5: We offer a vpn service this is available via the spot vpn app on android devices. Please request a free trial by opening a ticket to confirm it works good on your setup. Please see the knowledgebase for further details how to setup & download the app. Speeds will vary you might not get your full isp speed. On testing there’s not been too much speed loss however this will vary on your location / server used etc so it’s best to test all servers to see which works best for you.
6: If a service we resell stops trading we will try our best to offer you an alternative sub (if you was with the provider directly you’d likely be left with nothing) this however may be less time then you initially purchased or may include some different channels this will depend on availability and the price you paid for your sub etc. Unfortunately this would usually exclude reseller accounts. Would recommend resellers only do 1 or 3 month Subs at all times or if you do longer please make sure customers understand service could have issues & potentially stop service at anytime.
7: Please remember across all our subs if you purchase it may not be perfect all the time this is Iptv not a cable provider, issues may occur at times and they will be fixed as soon as possible, if possible. Vod. 24/7, & catchup are a bonus on all subs (at times there could be issues with these) the main focus is normal live tv. (Entertainment, documentaries, standard sports channel’s for example SS football & BT sport 1) Specific football matches (for example efl) isn’t always guaranteed, it works most of the time but occasionally can have issues & will be fixed as soon as possible if possible. Please don’t purchase just for this, you are buying the whole package.
8: This TOS may be updated anytime without notice when using any of our products/services you agree to this TOS at all times. Please check regularly for any potential amendments.