TERMS OF SERVICE :
Natho’s Subs is a multi reseller, to purchase any of our products/services (subs) you must agree to the following terms of service (TOS):
1: Sorry there’s usually no refund as we can’t get refunded back from the supplier once an account has been created. If you haven’t already please request a trial or pass first to check you’re happy with everything. If you have issues we will try our best to assist, if this is an issue your end for example your box breaks our no refund policy still applies. If this is an issue our end we will then either refund or offer an alternative sub. If you order the wrong sub by mistake (even though you shouldn’t as you have to tick a box confirming it’s correct during checkout process) we can maybe help out by adding the sub to our clearance section however we obviously won’t get full price so we’d let you know what we’re likely to get for it and you’d have to pay the difference to upgrade.
1.1: Payment via PayPal is a manual process you’ll be notified when you have an invoice due in your client area. Invoices are generated automatically by the system 7 days before they are due. Please login to your client area, click the invoice and pay it. We can also accept payment via Credit/Debit card securely through our website. If you have previously used your card with us the system will attempt to take payment for any due invoices in your account automatically the day before your sub due date. Due to a different process, Instant natho customers might have payment taken upto a couple of days before payment due date.
1.2: If you wish to cancel your sub please request this by clicking services in your client area then the relevant sub then the red Request Cancellation button. If you choose immediate your sub will be terminated before your expiry date. If you choose end of billing period you can continue to use your sub until your expiry date. Please remember to do this few days before your sub is next due as we are unable to refund subs if payment is taken.
1.3: If you open a PayPal dispute/claim about any of our subs or chargeback your account any subs you currently have with us will automatically be terminated without notice and potentially without refund. You will also be blocked from our service. Please open a ticket if you have any issues and we will help as soon as we can.
1.4: We will try to keep your price the same for your sub each time you renew, occasionally this might not be possible though if costs increase from the provider for example and we lose money. If this happens you’d be charged the new price for your sub and it’ll be shown on your invoice. If you aren’t happy with the new price please open a ticket for a refund or to discuss the options.
2: With all services like this it's never 100% so at times channels on any of our subs may have issues or stop working. These will be fixed asap so usually no need to report them. If a channel has been down a long time please feel free to mention and we can find out about it. Channels may be subject to change also so please don't purchase just for one channel.
2.1: Currently with some of our subs you may need a vpn. The providers are always looking for ways to overcome this but a vpn is a good idea to have on standby just incase it’s ever needed. Please remember if your sub ever gets blocked you might need a vpn while the provider is trying to overcome the block (might not happen instantly), it’s your isp blocking you not an issue with the service.
3: Sorry subs cannot be swapped to another sub if you change your mind. Please request a Trial or Pass first before ordering.
4: Only one trial per customer per sub allowed, unless previously arranged with us. Any requests for more will usually be declined. Natho Vod is only a 5 hour trial so to request this one please open a ticket we will get back to you ASAP. If we aren’t available straight away we will message you back to rearrange.
5: Support is not 24/7 we will respond to all tickets asap this is usually quick as most of our customers know however occasionally there may be a wait for a reply we will get back to you as soon as possible and will keep you informed on any updates with your ticket. Our more active hours are pm (uk time) if you contact us during am Hours even though at times there may be a wait for a response to your ticket.
5.1: Our subs are compatible with but maybe not limited too. Android Phones/Boxes/Tablets, iPhones/iPads, Smart TVs. PC, Mag Boxes. Please note: we don’t officially support enigma or zgemma devices however some of our customers do use them we will help if and when we can with these. For example we can supply the wget script. Please see 5.2 below for apps we will offer support with via ticket. At times you might need to swap to another app as occasionally there could be issues with the one you use.
5.2: We will support you with the following apps/devices: Our android app, gse app, Iptv smarters, perfect player, mag box, STB Emu & kodi addons. Please note: occasionally we might need to escalate your support request which could take longer.
6: We now offer a vpn service this is currently available via the any connect app for iOS and android if using our gold vpn and ios and selected android devices on platinum. Please request a free trial by opening a ticket to confirm it works good on your setup. We will look into making platinum vpn compatible on all devices too but may take time.
6.1: Unfortunately when using a vpn you might not get your full isp speed, on testing our platinum and gold VPN’s there wasn’t much speed loss but this may vary between locations etc. If you have trouble with one server please try another from the list in the knowledgebase.
7: If a service we resell stops trading we will try our best to offer you an alternative sub (if you was with the provider direct you’d likely be left with nothing) this however may be less time then you initially purchased or may include some different channels this will depend on our stock levels and the price you paid for your sub etc. Unfortunately this would usually exclude reseller accounts.
8: Our subs are separated into different categories, these are platinum (the best) & gold (not the best lol) & other subs (any that usually don’t fit into one of the above categories) please note subs in our gold range are meant as backups and are not recommended as a main sub. Channels on gold subs won’t be as reliable & will be fixed ASAP, no reporting of channels is allowed with gold subs.
9: Please remember across all our subs if you purchase it may not be perfect all the time this is Iptv not sky issues may occur at times and will be fixed ASAP. Platinum subs are usually fixed very quickly. Vod. 24/7, & catchup is a bonus on all subs the main focus is live tv.
10: This TOS may be updated anytime without notice when using any of our products/services you agree to this TOS at all times. Please check regularly for any potential amendments.